connection issues affecting some tado° devices

Incident Report for tado GmbH

Resolved

The incident has been resolved.
In case your connectivity issues still persist, please contact your Internet service provider.

Posted Nov 14, 2019 - 15:27 CET

Identified

Some of tado° devices have problems connecting to our servers due to Vodafone outage: https://xn--allestrungen-9ib.de/stoerung/vodafone/nachrichten/277031-stoerung-bei-vodafone/.
Control of your heating or air conditioning system is still possible via the user interface on the device. You can find more detailed information about the topic in the following article: https://support.tado.com/hc/en-gb/articles/207373166

Posted Nov 14, 2019 - 08:02 CET

Investigating

Some of tado° devices have problems connecting to our servers. We are aware of the issue and working on it urgently.

Posted Nov 13, 2019 - 22:23 CET

This incident affected: Device connectivity.