Smart Thermostat Firmware Update 76.1 disrupting (Nefit/Buderus) UBA boilers

Incident Report for tado GmbH

Resolved

Most affected Smart Thermostats have now been reverted to firmware 67.2.

After the rollback, the communication to the Nefit/Buderus UBA boilers has been restored and the heating will come on automatically again.

Sorry for any inconveniences caused.

Your tado team

Posted Jan 11, 2021 - 20:57 CET

Monitoring

Currently we are rolling back the firmware update for the affected UBA interfaces.

Posted Jan 11, 2021 - 20:35 CET

Investigating

We are currently investigating this issue.

Posted Jan 11, 2021 - 20:11 CET